Policy

Payment Policies

Events up to and including $1000, full payment is due PRIOR to delivery. Payments can be made with a credit card (over the phone or in person at our office), cheque or cash*.

* Upon approval, events MAY be invoiced (7, 14, or 30 day terms). All invoiced amounts must be secured with a credit card.

Events over $1000, a 50% deposit will be required 2 weeks prior to the event date. Final payment is due PRIOR to delivery. Payments can be made with a credit card, cheque or cash.

Weddings, a $500 non-refundable deposit is due upon booking. 50% of the balance is due 2 weeks prior to the event date. Final payment is due one business day prior to the event. Final payments must be made by credit card, cash, certified cheque, money order or bank draft.

Final Guest Count, Changes and Cancellation Policies

Events up to an including $1000, any changes to an event including guest count or cancellation* must be verbally confirmed by 11:00AM on the business day prior to event.

A cancellation must be accompanied by a written notification (email is acceptable) by 11:00AM on the business day prior to the event date.

Events over $1000, any changes including guest count or cancellation* must be confirmed 5 full business days prior to your event. (i.e. if your event is on a Friday, changes or cancellations must be communicated on or before the preceeding Friday.)

*A cancellation must be accompanied by written notification

Administration charges will apply to late cancellations.

Weddings, final guest count is due 6 full business days prior to your wedding. (i.e. if your event is on a Saturday, your guest count is due two Fridays prior)

Retrieval Policy

Your event may require us to leave some items behind for you to use after we have left. Arrangements will need to be made for return or retrival of these items. Retrieval fees may be applicable. Should the responsibility fall upon the customer to return the equipment, equipment can be returned Monday to Friday between 9am and 5pm. If items are not returned in a timely manner, arrangements will be made for retrieval and charges will apply.

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